Frequently asked questions
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Your free City Game account keeps your photos, badges and gold from every game: how your account works.
How do I get my game?
Right after booking you receive an e-mail with your game link. Open it on the phone you will play with, on the day itself.
When can I start?
Whenever you like. There are no time slots: start the game when your team is ready.
How long does a game take?
Most games take 1.5 to 2.5 hours, depending on your pace and how often you stop for a coffee.
How many people can play?
One ticket is for one team of up to four people, playing on one phone. For more people, book one game per team.
What do I need?
A charged smartphone with mobile data and location turned on. Nothing to install: the game opens in your browser.
In which languages can I play?
Our games are available in up to 32 languages; you choose the language when you start.
Is it suitable for children?
Yes. Children love to play along; we recommend an adult in every team.
Can I pause the game?
Yes. Your progress is saved on your phone, so you can take a break and continue later the same day.
Can I cancel?
Yes, free of charge until you start the game. Once your team has started, it can no longer be cancelled or refunded. You do not book a date: your game is valid for 12 months.
Can I cancel a City Game Pass?
A pass can be cancelled free of charge until you start your first game with it.
Do I get an invoice?
Yes, every booking comes with an invoice by e-mail. Companies can add their company name, VAT number and reference.
How long is my ticket valid?
A single game can be played within 12 months of booking.