Cancellation policy

• Free cancellation until you start the game. You get the full amount back.
• Once your team has started the game, it can no longer be cancelled or refunded.
• You do not book a date: your game is valid for 12 months and you start it whenever you like.

A pass can be cancelled free of charge until you start the first game with it. After that it cannot be refunded.

A gift card can be used for any game in any City Game city until its expiry date.

Chat with us, or e-mail hello@citygame.com with your booking code.

If you cannot play because of a fault in our game, we send you a new play link or give you a full refund.