Frequently asked questions
Here you will find the frequently asked questions about our city games.
What should I do if my phone’s battery dies during the game?
First of all, we recommend that you play the game on the phone of the team member that has the longest battery life. This is often the most recent and most expensive phone. If your battery runs low during the game, you can continue playing on another phone. In this case, go through the following steps:
– Leave the game on the phone that is about to turn off.
– Log in on the new phone with your personal login details.
– Close the window with the game info.
– Press start.
– Do not re-enter your team name and team members but press ‘or resume with existing team’.
– Continue the city game with the new phone.
Note: The time you spend switching to a new phone will be deducted from your playing time! The time you see in the app after switching over is therefore no longer correct…
The game does not work. What might be the reason for this?
Have you downloaded the Loquiz app? If you have completed the steps (login code/team name/participants), then the game will only start once you have pressed the start button. Did you do this? Then walk a bit and zoom out on your screen to find yourself (the blue dot) on the map.
I use an iPhone, but the pins on the map do not work. What should I do?
Chances are that you are using an outdated version of iOS or the Loquiz app. Please update both to the most recent version. Is it still not working? It is best to use another device from your team. Follow the steps below to continue on another device.
– Leave the game on the phone that you started with.
– Log on to the other phone with your personal login details.
– Close the window with the game info.
– Press start.
– Do not re-enter your team name and team members but press: ‘or resume with existing team’.
– Continue the city game with the other phone.
Questions before you start a city game
Can I play the games at any time of the day?
Yes, you can decide for yourself at what time you want to play the games. You play the game on your own phone and there will not be a supervisor present. By following all the instructions you receive by email, you can start the game yourself.
Is this game also suitable for exploring the city?
The game is always played in the (old) city centre. We try to (re-)discover the city in an interactive way and show you the most interesting places. Of course, the fun is paramount.
For how long is an city game code valid?
After booking an city game, you will receive an email with all the instructions and a login code. From that moment on, you can start the city game whenever you want. The login code is valid for 1 year after the booking date.
Are the city games suitable for all ages?
The city games are made for adults and young people. This means that the riddles and questions will usually be too difficult for children. However, some children will occasionally enjoy looking for a solution or navigating with the phone (the game generation); for them, it might be fun to come along. However, our experience shows that it is not always fun for them to partake.
Can the city games be played on all types of phones?
We strongly recommend that you use a phone that is no more than 3 years old, to ensure that the city games can be played successfully.
Are the city games wheelchair friendly?
Yes. You determine your own route with your team. Of course that can be wheelchair accessible.
Do I need continuous WiFi or 4G/5G?
No, have to start the city game once with our app. Once this is done, you will not use any more of your internet bundle, apart from uploading a few photos. If you have WiFi to start the game, that will work as well, but then the photos will not be uploaded during the game. An internet connection is also required to receive the statistics immediately after the game finishes.
Can I do the city games if I have difficulty walking or am in poor condition?
While playing our city games, you will be walking around the city at a good pace for about two to three hours. This means that you will easily walk 4 to 5 kilometres. If you have difficulty walking, you will not be able to play the game optimally.
Can I also play a city game in the weekend, on a public holiday or in the evenings?
Yes, our city games can be played any time of the day. You are not dependent on opening times. However, it may be that some places are less accessible late in the evening. That is why we recommend starting the game during the day or early in the evening.
We are already familiar with the city. Are the city games still fun then?
Yes of course! Demanding on the city game there are location based questions and assignments. We have searched for the nicest and less well-known places in the city. You also get a different view of the city while playing a city game. You will always come across something new and fun.
What kind of questions and assignments can I expect?
This depends on the chosen city game. Each city game has a description of the theme of the game. And there is a short description with what you can expect.
Are the assignments in the different cities similar?
This also depends on the chosen city game. Some city games are the same wherever you play it. Others are different in every city. Check out the information of the city games.
Can a city game also be played with 2 people?
Yes, it can be great fun for two people! All the assignments and questions can also be completed as a couple.
Which payment methods can I use?
You can only pay for a city game online. The payment methods you can choose from are: iDeal, Maestro, Matercard, Visa, Giropay and Bancontact.
Can I get an invoice?
Yes, you can. After booking and payment, you will receive the invoice automatically.
Can I play a city game if there are all kinds of festivities or events in the city centre?
This is of course different per city and depends on the size of an event. If it is a weekly market on a square, then you can play the city games without problems. If, for example, it is King’s Day or there are festivities throughout the city centre for which almost every square is occupied, we advise you to do the city game at a different time.
Can I also play a city game with an iPad or tablet?
Yes, that is possible! You do need an internet connection at the start of the game. You need a SIM card in your tablet or you can set up a hotspot with your phone.
I paid with my credit card, but I have received a payment reminder. Is my booking valid?
If you pay via the credit card option, it can take up to two hours before the payment is approved and completed. In the meantime, you may receive a payment reminder; you can ignore that in this case. You will automatically receive a payment confirmation with all the necessary information. Have you not received it within two hours after payment? Then please contact us.
FAQ about the city games
Do I need to use a power bank for city games?
With most recent phones with a long battery life, the battery should be able to last. Nevertheless, we recommend that you bring a power bank. Especially if you are going to use an older phone.
I have an iPad or tablet. Can I use it to play a city game?
If there is a SIM card with a 3G/4G/5G internet bundle with which you can start the game, then this is also fine. You make it easier for yourself, because then everyone can easily read the assignment on the screen.
Can I pause the game?
When you start a city game, the clock starts ticking right away. You cannot stop it after that. There is no way to pause the game halfway.
Can I also open the game in another location?
Yes. The only thing to be aware of is that the time will begin running when you press the start button. That is why it is very important that you start your city game at the location indicated in the email.
Is there an city game instructor at the agreed location?
The city games have been developed to be able to play the game at any time, via your own phone. There is no instructor present. Therefore, read the instructions carefully with your fellow players; the instructions will be sent to you by e-mail.
Should I take all the instructions with me?
Yes. We advise that you take the printed mail with the instructions and the explanation of the game with you. Or make sure that the information can be read by several people in the team, so that you can always check this during the game. There is no instructor available to answer questions.
Do I necessarily have to start at the indicated start location?
Yes, definitely. The game starts at a central location in the city. This place is determined in such a way that the game can be played efficiently. If you start in a different place, you may spend more time walking to various assignments, with the result that you may not finish within maximum time limit (4 hours).
Do I have to log in at home before the city game?
No, only log in when you are on location and plan to start the game.
Want to play a city game with a big group FAQ’s
I want to play the game with, for example, 20 people. How many teams should I make?
You buy 1 ticket per group or team. We recommend creating teams of 2-5 people. This gets everyone involved in the game. With 20 people, you make four or more teams, so you would at least buy four tickets.
I bought 2 or more tickets. How does this work?
You have received different login details for each team. So one person logs in per team, and the game is played on that person’s device. You can then start 5 minutes apart, so that you do not get to the assignment locations with all the teams at the same time.
If we play the game with 3 teams, how do we know whether we have won?
We track everyone’s status online. Afterwards, you can see on the Wall of Fame which team has performed the best. Here, you can also immediately see if you have managed to earn a spot among the fastest teams of all time!
I would like guidance with the city game. Is this possible?
Yes. We can also provide the game including instructor and iPads. However, this is a customized service and there are other costs involved. This is possible from 40 people. Contact us for a customised proposal.
I am playing with several teams. Do we all start at the same time?
Yes. The route you take with your team is up to you. So you don’t need to follow other teams.
Is there a competition element?
Certainly! The goal is to score more points than the other players or teams. After finishing the game you can compare your scores and see who has the best score.
When you are experiencing a problem FAQ
The code is incorrect. What can I do?
That means that it is already being used by another team member. When he or she closes the game, you can continue the city game on another device with the code.
My login details do not work. What should I do?
Remove the Loquiz app from your phone and download it again. Then try to log in one more time.
I am in Amsterdam but the pin shows another city. What can I do?
You, most probably, purchased the wrong ticket, for another city. Buy the tickets for Amsterdam, and you will receive your new login details within a few minutes to be able to play the appropriate city game.
My phone has difficulty finding the locations on the map. Why is that?
You must adjust your GPS settings on your device. You can adjust the location accuracy in the settings.
I have lost the game explanation. What can I do?
Check our email for all information about your city game.
I have not received any login details. What should I do?
First check your spam inbox. It is possible that the email ended up there. Is this not the case, for example, because a wrong e-mail address has been entered or your e-mail has been deleted? Feel free to contact us.
I did not receive any email after the game ended. What should I do?
Wait a few minutes at the finish location. It may take some time before the email with further instructions is sent. And remember to check your spam inbox! It is possible that the email ended up there.
Different languages FAQ
Will all city games only be available in English?
All games will be availlable in multiple languages soon. When you want to play a city game in your city and it is not available yet. Send us a message and we will make sure it is available in a few days.