Frequently asked questions

Here you will find the frequently asked questions about our city games.

The game does not work. What might be the reason for this?

Have you downloaded the Loquiz app? If you have completed the steps (login code/team name/participants), then the game will only start once you have pressed the start button. Did you do this? Then walk a bit and zoom out on your screen to find yourself (the blue dot) on the map.

What should I do if my phone’s battery dies during the game?

First of all, we recommend that you play the game on the phone of the team member that has the longest battery life. This is often the most recent and most expensive phone. If your battery runs low during the game, you can continue playing on another phone. In this case, go through the following steps:
– Leave the game on the phone that is about to turn off.
– Log in on the new phone with your personal login details.
– Close the window with the game info.
– Press start.
– Do not re-enter your team name and team members but press ‘or resume with existing team’.
– Continue the city game with the new phone.

Note: The time you spend switching to a new phone will be deducted from your playing time! The time you see in the app after switching over is therefore no longer correct…

I use an iPhone, but the pins on the map do not work. What should I do?

Chances are that you are using an outdated version of iOS or the Loquiz app. Please update both to the most recent version. Is it still not working? It is best to use another device from your team. Follow the steps below to continue on another device.
– Leave the game on the phone that you started with.
– Log on to the other phone with your personal login details.
– Close the window with the game info.
– Press start.
– Do not re-enter your team name and team members but press: ‘or resume with existing team’.
– Continue the city game with the other smartphone.

Questions before you start a city game

Can I play the games at any time, any day?

Yes, you can decide for yourself at what time you want to play the games. You play the game on your own smartphone and there will not be a supervisor present. By following all the instructions you receive by email, you can start the game yourself.

Are the games also suitable for exploring the city?

We have different kind of games. For exploring the city play one of our Exploration games.

For how long is an city game code valid?

After booking a City Game, you will receive an e-mail with all instructions and a login code. From then on, you can start the City Game whenever you want. The log-in code is valid for 1 year after the booking date.

Are the City Games suitable for all ages?

At the information page of each City Game you can find the recommended minimum age.

Can the City Games be played on all types of phones?

We strongly recommend that you use a phone that is no more than 3 years old, to ensure that the City Games can be played successfully.

Are the City Games wheelchair friendly?


Do I need continuous WiFi or 4G/5G?

No, only when you start the City Game with our app. you’ll be using data. Once this is done, you will not use any more of your internet bundle, apart from uploading a few photos. If you have WiFi to start the game, that will work as well, but then the photos will not be uploaded during the game. An internet connection is also required to receive the statistics immediately after the game finishes.

Can I do the City Games if I have difficulty walking or am in poor condition?

While playing our City Games, you will be walking around the city at a good pace for about 1,5 to 2 hours. This means that you will easily walk 3 to 5 kilometers. If you have difficulty walking, you will not be able to play the game optimally.

We are already familiar with the city. Are the city games still fun then?

Yes of course! There are different games to choose from. Even with our Exploration games we will surprice you. You’ll also get a different view of the city while playing a City Game.

What kind of questions and assignments can I expect?

This depends on the City Game chosen. Each City Game has a description of the game’s theme. And there is a short description with what to expect.

Are the assignments in the different cities similar?

This also depends on the chosen City Game. Some City Games are the same wherever you play it. The Exploration games are always unique.

Can a City Game also be played with 2 people?

Yes, it can be great fun for two people! All the assignments and questions can also be completed as a couple.

Which payment methods can I use?

You can only pay for a City Game online. The payment methods you can choose from are: iDeal, Creditcard, Paypal, SEPA, SOFORT, Bancontact, EPS, Giropay, Przelewy24, KBC/CBC en Belfius Pay Button.

Can I get an invoice?

Yes, you can. After booking and payment, you will receive the invoice automatically.

Can I play a City Games if there are all kinds of festivities or events in the city centre?

This is of course different per city and depends on the size of an event. If it is a weekly market on a square, then you can play the City Games without problems. If, for example, it is King’s Day or there are festivities throughout the city centre for which almost every square is occupied, we advise you to do the City Game at a different time.

Can I also play a City Games with an iPad or tablet?

Yes, that is possible! You do need an internet connection at the start of the game.

I paid with my credit card, but I have received a payment reminder. Is my booking valid?

If you pay via the credit card option, it can take up to two hours before the payment is approved and completed. In the meantime, you may receive a payment reminder; you can ignore that in this case. You will automatically receive a payment confirmation with all the necessary information. Have you not received it within two hours after payment? Then please contact us.

FAQ about the City Games

Do I need to use a power bank while playing a City Game?

With most recent phones with a long battery life, the battery should be able to last. When you want to be sure, bring a power bank.

Can I pause the game?

When you start a City Game, the clock starts ticking right away. You can not stop the clock from ticking but you can choose to take a break.

Can I also open the game at another location?

Yes. The only thing to be aware of is that the time will begin running when you press the start button. That is why it is very important that you start your City Game at the location indicated in the email.

Is there an City Game instructor at the agreed location?

No, there is not. Therefore, read the instructions carefully with your fellow players; the instructions will be sent to you by e-mail.

Do I necessarily have to start at the indicated start location?

Yes, definitely. The game starts at a central location in the city. This place is determined in such a way that the game can be played efficiently.

Want to play a City Game with a big group FAQ’s

I want to play the game with, for example, 20 people. How many teams should I make?

You buy 1 ticket per group or team. We recommend creating teams of 2-5 people. This gets everyone involved in the game. With 20 people, you make four or more teams.

I bought 2 or more tickets. How does this work?

You will receive 2 emails with login details for each team. So one person logs in per team, and the game is played on that person’s device. You can start 5 minutes apart, so that you do not get to the assignment locations with all the teams at the same time.

If we play the game with 3 teams, how do we know who won?

All teams are tracked online. Afterwards, you can see on the Wall of Fame which team has performed best. Here, you can also immediately see if you have managed to earn a spot among the fastest teams of all time!

I would like guidance with the City Game. Is this possible?

Yes. We can also provide the game including instructor(s). However, this is a customized service and there are other costs involved. This is possible from 40 people. Contact us for a customised proposal.

I am playing with several teams. Do we all start at the same time?

Yes. The route you take with your team is up to you. So you don’t need to follow other teams.

Is there a competition element?

Certainly! The goal is to score more points than the other teams. After finishing the game you can compare your scores and see who has the best score.

When you are experiencing a problem FAQ

The code is incorrect. What can I do?

That means that it is already being used by another team member. When he or she closes the game, you can continue the City Game on another device with the code.

My login details do not work. What should I do?

Remove the Loquiz app from your phone and download it again. Then try to log in one more time.

I am in a city but the pin shows another city. What can I do?

You, most probably, purchased the wrong ticket, for that city. Buy the tickets for the right city, and you will receive your new login details within a few minutes to be able to play the appropriate city game. Contact us and we will give you a voucher for another free game.

My phone has difficulty finding the locations on the map. Why is that?

You must adjust your GPS settings on your device. You can adjust the location accuracy in the settings.

I have lost the game explanation. What can I do?

Check our email for all information about your City Game.

I have not received any login details. What should I do?

First check your spam inbox. It is possible that the email ended up there. Is this not the case, contact us and we wil get back to you ASAP.

Different languages FAQ

Will all City Games only be available in all languages?

All games will be availlable in multiple languages soon. When you want to play a City Game in your city and it is not available yet. Send us a message and we will make sure it is available in a few days.